Privacy Policy
Your privacy is important to us. Learn how we protect and handle your personal information and memorial data with care and respect.
Last Updated: December 2024
Trailstone ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our memorial platform and services.
Information We Collect
Personal Information
- Name, email address, and contact information
- Payment information (processed securely through Stripe)
- Account credentials and profile information
- Communication preferences and settings
Memorial Content
- Photos, videos, and media files you upload
- Text content, stories, and memories shared
- Memorial themes and customization preferences
- Contributor information and shared content
Usage Information
- Website usage patterns and interactions
- Device information and browser data
- IP addresses and location data
- Cookies and similar tracking technologies
How We Use Your Information
- Provide and maintain our memorial platform services
- Process payments and fulfill orders for QR plaques and products
- Enable memorial creation, customization, and sharing features
- Facilitate contributor invitations and content sharing
- Send important service updates and notifications
- Provide customer support and respond to inquiries
- Improve our services and develop new features
- Ensure platform security and prevent fraud
- Comply with legal obligations and enforce our terms
Information Sharing and Disclosure
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing
- Service Providers: Trusted partners who help us operate our platform (payment processing, hosting, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit permission for specific purposes
Memorial Content Sharing
Memorial content may be shared according to your privacy settings and contributor permissions. You control who can view and contribute to your memorials.
Data Security
- Industry-standard encryption for data transmission and storage
- Secure hosting infrastructure with regular security updates
- Access controls and authentication measures
- Regular security audits and monitoring
- Employee training on data protection practices
- Incident response procedures for data breaches
Data Retention
- Account data is retained while your account is active
- Memorial content is preserved according to your preferences
- Payment information is retained as required for legal and accounting purposes
- Usage data is anonymized or deleted after a reasonable period
- You may request deletion of your data subject to legal requirements
Your Privacy Rights
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
- Withdrawal: Withdraw consent for data processing
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@trailstone.com
Phone: 1-800-TRAILSTONE
Address: Trailstone Privacy Team