Terms of Service
Please read these terms carefully before using Trailstone. They govern your use of our memorial platform and services.
Last Updated: December 2024
These Terms of Service ("Terms") govern your use of Trailstone's memorial platform and services. By accessing or using our services, you agree to be bound by these Terms.
Acceptance of Terms
By creating an account, using our services, or accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
Service Description
Trailstone provides digital memorial services including:
- Digital memorial creation and hosting
- QR code generation and physical plaque production
- Content sharing and contributor management
- Memorial customization and theming
- Presentation and playback features
- Customer support and technical assistance
User Accounts
Account Creation
- You must be at least 18 years old to create an account
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use
Account Responsibilities
- You are responsible for all activities under your account
- Maintain appropriate security measures
- Comply with all applicable laws and regulations
- Respect the rights of other users
Acceptable Use Policy
You May:
- Create memorials for loved ones with appropriate permissions
- Share memories, photos, and stories respectfully
- Invite family and friends to contribute
- Customize memorial themes and layouts
- Use our services for personal, non-commercial purposes
You May Not:
- Upload content that is illegal, harmful, or offensive
- Violate intellectual property rights or privacy laws
- Attempt to gain unauthorized access to our systems
- Use our services for commercial purposes without permission
- Harass, abuse, or harm other users
- Upload malware, viruses, or other harmful code
- Attempt to reverse engineer or copy our platform
Content Guidelines
- Ensure you have permission to share all content you upload
- Respect the dignity and memory of the deceased
- Do not upload content that could cause distress to others
- Maintain appropriate content for a memorial platform
- Comply with copyright and intellectual property laws
- Obtain consent before sharing personal information of others
Payment and Billing
Pricing
- Prices are displayed in USD and may change with notice
- All fees are non-refundable except as stated in our refund policy
- Taxes may apply based on your location
Payment Processing
- Payments are processed securely through Stripe
- You authorize us to charge your payment method
- Failed payments may result in service suspension
- We do not store your payment information
Refunds
- 30-day satisfaction guarantee for memorial services
- Physical products may be returned if unused and in original condition
- Processing fees are non-refundable
- Contact support to initiate refund requests
Intellectual Property
Our Rights
Trailstone retains all rights to our platform, software, designs, and proprietary content. Our services are licensed, not sold, to you.
Your Content
You retain ownership of content you upload. By uploading content, you grant us a license to host, display, and process your content for the purpose of providing our services.
Privacy and Data Protection
Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Service Availability
- We strive to maintain high service availability but cannot guarantee 100% uptime
- Scheduled maintenance may temporarily affect service availability
- We are not liable for service interruptions beyond our reasonable control
- We will provide reasonable notice for planned maintenance
Termination
By You
You may terminate your account at any time by contacting our support team. Upon termination, your access to our services will cease.
By Us
We may terminate or suspend your account for violations of these Terms, fraudulent activity, or other reasons at our sole discretion.
Effect of Termination
- Your access to services will be immediately revoked
- We may retain certain data as required by law
- You may request deletion of your personal data
- Memorial content may be preserved according to our data retention policy
Disclaimers
- Our services are provided "as is" without warranties of any kind
- We do not guarantee that our services will meet your specific requirements
- We are not responsible for content uploaded by users
- We do not guarantee the accuracy or completeness of any information
- Your use of our services is at your own risk
Limitation of Liability
To the maximum extent permitted by law, Trailstone shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our services.
Indemnification
You agree to indemnify and hold harmless Trailstone from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.
Governing Law
These Terms are governed by the laws of the jurisdiction where Trailstone is incorporated. Any disputes shall be resolved in the courts of that jurisdiction.
Changes to Terms
We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.
Contact Us
If you have questions about these Terms of Service, please contact us:
Email: legal@trailstone.com
Phone: 1-800-TRAILSTONE
Address: Trailstone Legal Team